Position:       After Sales & Service Manager Balkan Region (Romania, Bulgaria, Serbia, Bosnia & Herzegovina, Montenegro, Albania, Macedonia, Kosovo)

Reports to:   Director After Sales & Service Europe

Company:    Leading manufacturer of small engines power equipment. It designs manufactures, markets and services engines for original equipment manufacturers (OEMs) worldwide as well as several power equipped products.

Location:      In region of Zurich, Switzerland

Position Summary

Long-term success will be achieved by building multi-level industry contacts, a clear understanding of the customer, knowledge of market issues, and then ‘driving through’ clear channel development plans, which will be linked to regional strategies.

Key elements of a successful plan will be: strong personal relationships (dealers, distributors, importers and OEMs). To maximize sales and profitability, customer focus, effective communication at all levels, superb service and a partnership approach is essential. Additional focus will be on building close relationships with the rapidly developing Mass Retail channel as well as support in brand development activities. Key to success will be an understanding of channel issues and dynamics including OEM activities.

 Job Responsibilities:

1.    Value-added customer relationships

2.    Budget sales figures

3.    Budgeted margin

4.    Account / channel development plans and execution of brand development initiatives

5.    Technical support to OEMs and After Sales & Service customers

6.    Training of distributors, importers, wholesalers and dealers

7.    Effective communication  (After Sales, Sales Administration and Marketing)

8.    Quality and availability of market intelligence

Competencies / Job Skills Requirements:

·      Strategic and Analytical Thinking – Ability to analyze sales data, pricing information, margin and costing information to determine proper strategies and plans

·      Interpersonal Skills – Will deal with a variety of nationalities and backgrounds. Establishing good relationships is a key to success

·      Training Skills – Will be responsible to train and educate the After Sales & Service partners

·      Communication Skills – Communicates company strategies, targets and values efficiently to different levels of audience

·      Execution Excellence and Priority Setting – Able to prioritize, work independently and to handle multiple projects at the same time

·      Negotiations – Able to bring strong negotiation skills to high level e.g. pricing and range discussions

·      Language Skills – Fluency in English is essential. At least one primary language used in the areas of responsibility is beneficial. Additional languages are a plus

·      Travelling: More than 50%

Education Requirements:

·         Business or engineering degree or equivalent

  Experience Requirements:

·         At least 5 Years of sales experience